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Terms and Conditions of Carriage

Unless a greater value has been placed on a shipment at the time that a request for delivery service is made to the order taker, it is agreed that in consideration of the rate being charged, the liability of the company for damages is limited to $100.00. If the sender declares to the order taker that the value of the shipment exceeds $100.00, we can furnish a rate which will provide insurance against loss or damage to the shipment at the higher value so declared by the sender, subject to certain limitations. 

In any event, we will not be liable for any damages whether direct, incidental, special or consequential, including but not limited to loss of income or profits, whether or not we had knowledge that such damages might be incurred. We will not be liable for:
• acts or omissions including but not limited to incorrect declaration of cargo, improper or insufficient packaging, securing, marking or addressing of your shipment, or for the acts or omissions of the recipient.
• concealed damage in packages packed and sealed by the shipper.
• theft, pilferage in packages packed and sealed by shipper. 

We will not be liable for loss or damage to shipments of cash, currency, negotiable instruments or other prohibited items including but not limited to: stamps, coins, jewelry, original artwork, any type of perishable goods. We will not accept liability for items which are not fully enclosed in a carton or proper packaging material. We do not accept hazardous goods, that is, any goods falling within the specifications of the Dangerous Goods Act.

We will not be liable for loss, damage or delay caused by the event we cannot control, including but not limited to Acts of God, perils of the air, weather conditions, acts of public enemies, war, civil commotions or acts or omissions of public authorities including customs and health officials with actual or apparent authority.
We may at our option, but we are not obligated to, open and inspect your packages prior to or after you give them to us to deliver. We reserve the right to reject a shipment at any time, when such shipment would be likely to cause damage or delay to other shipments, equipment or personnel, or if the transportation of such shipment is prohibited by law. We do not accept any liability for the failure of DIG Courier to properly collect or remit funds for C.O.D. shipments, or to collect signatures for deliveries performed.

Subject to express instruction given by the Customer, we reserve absolute discretion as to the means, route and procedure for any transit and in the handling, storage and transportation of any consignment. If in our reasonable opinion, it is at any stage necessary or desirable in the Customer's interest to depart from express instructions, we shall b eat the liberty to do so.

All claims regarding damage to, loss or delay of any shipment must be submitted in writing to the company's office within 15 calendar days of delivery of the shipment; otherwise DIG courier reserves the right to waive the claim. DIG Courier is not obligated to act on any claim until you have paid all transportation charges, and you my not deduct the amount of your claim from those charges without the approval of DIG Courier. 

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